PTA Attributes WhatsApp Issues in Pakistan to “Technical Glitch”

PTA Attributes WhatsApp Issues in Pakistan to “Technical Glitch”

Pakistan’s telecommunication regulator has downplayed ongoing issues with WhatsApp services experienced by cellular users in the country, attributing the disruptions to a possible “technical glitch.”

On July 20, numerous users in Pakistan began reporting difficulties in sending and receiving media files, such as voice notes, photos, and videos, on the popular messaging application while using their mobile networks.

Complaints included media files taking too long to download or not downloading at all, with some users receiving the following message from WhatsApp: “Couldn’t download document. Try again. If the problem keeps happening, try connecting to Wi-Fi.”

According to a 2024 report by the World Population Review, there are 52.3 million WhatsApp users in Pakistan